Gaspare D. Manno               31987 Odyssey Dr. § Winchester, CA 92596             
              H 951-926-4747 § C 858-735-9383

              gasparemanno@roadrunner.com

 

Voice/Wireless Network Specialist/ Information Technology / Network Operations - Engineering

Technical expertise in complex sytem engineering, provisioning, installation and maintenance for IT/Network/Wireless (3G/4G) Voice/Messaging applications, LAN, WAN and MAN infrastructures including, backhaul, SLA’s, network administration, project management, hardware/software applications implementations, technical support, and vendor partnerships.  Dedicated to 24x7 production operation.

 

HIGHLIGHTS OF QUALIFICATIONS

§         Progressive system analysis and support experience encompassing the design, implementation and maintenance of legacy digital and IP based landline and wireless telecommunications systems and Networks, PC networks and electronic equipment and related power.

§         Experienced leading IT operations through all phases of project management using ITIL v3 best practices and methodology: site surveys, researching needs, RFI’s, RFP’s, providing cost analysis, writing quotes, vendor selection, enforcing SLA's, OLA's, planning installation schedules, equipment acquisition and implementing technology rollout.

§         Able to assist internal customers and mentor technical staff in troubleshooting hardware, software, and server problems utilizing a customer service oriented approach to quick resolution of IT issues.

§         Strong written and verbal communication skills to technically train end-users with varied computer literacy effectively.  Proficient at reading, writing and interpreting technical documentation and procedure manuals.

 

TECHNICAL SKILLS

 

Project Management: Utilizing best practices, methods and procedures for project coordination ensuring best value to the business and business strategy using ITIL v3 practices.

Platforms: 3G/4G OTA, MMS, SMSC, SMPP GW, SMTP GW, CMAS, VVM, VM, OSS, Microsoft Server Windows Server 2003, Windows NT, AS/400, Cisco, Operating Support Systems (CLI - UNIX, VX works, Solaris, SSH, FTP, SFTP, Linux OS, Win SCP, AIMS, TELNET, GUI, GEDI, ASA, ASR, SNOOP, COMET, Geolink, NETRAC, Hummingbird, PLANET, WMS, Lucent ConnectVu).

 

Telecom Standards: PSTN (LEC, CLEC and IXC), SS7, LRN, LNP, PBX, Q.921, Q.931, 802.11x, VoIP (H.248 and H.323), Gateway Protocols, ANSI-41, TDMA,CDMA,EV-DO, LTE.

 

Network: SS7, TDM, TCP/IP, OSI, X.75, PRI/BRI (ISDN Q.921 & Q.931), Videoconferencing, circuit encryption, Routing, Anymedia, Adtran Channel Banks, FT-2000 OC-48, VoIP, GR-303, xDSL, DSLAM, ATM/Frame Relay, Ethernet, DWDM, Private Line (Point-to-Point) Dedicated Circuits, DS0 (POTS), DSL, DS-1, E-1, DWDM/SONET, DS-3, DID/DOD, Radio, Microwave and Satellite circuits and equipment. 

 

Peripherals: Lucent Pinnacle ACD/IVR, Call Centers, BT Voicemail, Cognitronics, Marconi, Jetstream.

 

 

Switches: Design, and engineering for routing, provisioning, translations (BRCS and Trunk features), adds/Changes (MACD) for Lucent 5ESS, Lucent 4ESS, Avaya Aura CM, Genband/Nortel IEMS VoIP switch, DEX-400, GTE and Siemens DCO switches- Enhanced features, Group Features, FAC, DAC, PSAP, local area Routing and Dialing Plans (LDIT, RDIT, PDIT) using LERG, COS, COR, AAR, ARS, Centrex, CALEA, CDR’s, Trunking Diagrams and Trunk Capacity planning for local and long distance switching. Testing, maintenance and repair of DACS II, DACS IV, Alcatel/Lucent, Juniper and Ericsson/Redback transport switches.

 

Cabling: Installation and termination of CAT 3 & 5 cables, 66 and 110 blocks, Fiber installation and termination. Fabrication and installation of land based and marine systems and infrastructure

 

Test Equipment: Oscilloscope, Harris test set, Multimeter, Sunrise OCx test set, Sunrise MTT SA942 test set, OTDR, EXFO, CENTEST and T-Berd Protocol Analyzer.

 

 

 

 

PROFESSIONAL EXPERIENCE

 

Sentaca, Inc./Cricket Communications, San Diego, CA                                               2012 - Present

Senior Telecommunications Engineer/Eng. Applications III

§         Leading Demand and Capacity project planning team for executive management group. Project includes current and forecasted usage of network and subscribers across multiple applications platforms including 3G and 4G technologies. Applications include OTA, SMSC, MMS, SMPP GW, SMTP GW, CMAS, VM and VVM using HW/SW by various vendors including Converse, Movius, Accuris and Gemalto. Project requires creating and maintaining working relationships and interfacing with Cricket internal clients and vendors (applications and engineering group, OSS and other corporate engineering groups) and external vendors with respect to capacity and licensing limitations and hardware related issues. Vendor interface requires documentation of RFI’s for new hardware and software platform evaluation and testing. Other tasks/projects include interfacing and assisting Cricket CNE (Corporate Network Engineering) with switching related issues to include Lucent and Ericsson MSC siwtches and Cricket Interconnect Engineering group with backhaul capacity planning and SLA administration with outside vendors for service provider infrastructure design, redundancy, maintenance agreements, and billing issues.

 

 

AT&T Local Services, San Diego, CA                                                                                                 1997 -  2012

Sr. Network Technical Specialist

§         Manage and train junior staff and support entire LAN, WAN (X.75), MAN, SS7 Local and Long Distance Switched Network, and SONET long haul network. Operation and maintenance of six 5ESS, 4ESS, DMS-250, DMS-500 offices, and Genband IEMS VoIP platform. Act as liaison between software and hardware vendors, reviewing and implementing switch software realeases while providing technical support for inside sales. Duties include engineering, design, and implementation of MACD for ISDN/Analog POT’s (BRCS) using UNIX, SQL form editor, LERG, call routing (RAX, LCC, NOC) PSAP, trunk translations and testing (POT’s, ISDN-PRI and MF), Number Portability (LNP) porting and testing with STP/STE providers using T-Berd protocol analyzer, SS7, and other office peripherals including installation of software, equipment and associated cabling/wiring, engineering, provisioning, and test/turn up of SS7, E911, DS-0 (POT’s), Channel Bank, DS-1 (ISDN Q.921 & Q.931), DS-3, DWDM/SONET, DSLAM, Private Line, Dedicated, Switched (Local and Long Distance), IP, VoIP and xDSL circuits with CLEC’s, ILEC’s, IXC’s (AT&T, SBC, Verizon, COX, Time Warner, etc.). T&A, maintenance and troubleshooting of Juniper, Cisco and Redback (Ericsson) Routers and Switches for AT&T Mobility and U-Verse backbone/backhaul circuits. Route testing of customer inbound and outbound calls (DID/DOD, ARS), IXC, LEC trunking using test equipment and switch testing programs. Monitored switch and Customer Premise Equipment (CPE) applying benchmark metrics for proper utilization and forecasting of voice and data circuits.

§         Direct accountability for project management of multiple projects simultaneously for office and customer equipment installation, hardware, software, network upgrades and testing, office capacity, traffic analysis, trunk augmentation, CDR review, billing, peripheral equipment (i.e. Lucent Pinnacle ACD/IVR, BT Voicemail platform and McIAS/Cognitronics (Announcement System) and end user technical support (Avaya, NEC, Panasonic, Nortel PBX’s, and Adtran channel banks, Cisco WAN switches) using ITIL v3 best practices, methods and procedures. Aministered RFI’s and RFP’s for new circuit design, equipment requisition and installation. Coordinated installations with internal and external vendors. Reviewed and inspected installation progress and final sign off of installations for both internal and external customers. Liasion to sales staff and other AT&T organizations providing technical support related to switch and network issues. Instrumental in providing Tier I & II support for sales engineering and customer vendors.

§         Instrumental in planning, designing, developing, writing, implementing, and maintaining policies, Acceptance Test Policy (ATP) procedures, training, and disaster recovery for telecommunication systems and personnel administration for entire Western Region, resulting in increased network reliability and performance while improving MTTR by providing support services for the network infrastructure, and recovering switch and data port allocations with savings of over $300,000 per node throughout the Western region (123 nodes) totalling over $36 Million. Recommended streamlined procedures to upper management resulting in implementation throughout Western region. Experience includes writing SMOP’s for power routines and circuit maintenance within AT&T and other vendors

§         Instrumental with provisioning, test, turn up and maintenance of all PRI, digital and MF T-1 circuits to City of San Diego (SDDPC), PSAP and CALEA testing of customer site termination to PBX and Adtran Channel Banks. Maintenance and support of data networks for various Local and Federal Agencies including FAA TRACON, DOJ, NRAD and Social Security Administration (San Diego)

 

 

CTS-WorldxChange, San Diego, CA                                                                                                               1994 - 1997

Sr. Network Controller / Shift Supervisor

§         Monitoring and maintainance of SS7 Siemens switching network including database engineering using UNIX shell and SQL form editor, provisioning, least cost routing using SLA’s, AS/400 Billing

§         System, and trouble ticket resolution while supervising junior technicians. Daily duties included liasion between network technical staff and senior management to reduce network outages and improving MTTR.                                                                                                                     

 

 

C-Cubed Corporation, San Diego, CA                                                                                                               1991 - 1994

Sr. Technician / Project Lead

§         Supervised five technicians and provided OJT as required. Advised management on design, fabrication, installation and implementation of various equipment, cabling and C41 systems.

§         Responsible for project planning, coordination, material procurement and project budgeting for multi-million dollar projects including INMARSAT and Quad-DAMA (Satellite).

§         Instrumental in fabrication of Navy’s 2^nd PMUTTS Unit (Radio/ T-1 interface shelter) and T-1 connectivity and cryptographic support for Hughes Satellite Ground Control station and secure radio crypto 29 Palms. Security Clearance: SECRET

 

 

Allnet Corporation, San Diego, CA                                                                                                               1990 - 1991

Communications Technician

§         Performed design, engineering, equipment and cabling installation; customer trouble resolution for equipment and circuit issues, using LERG and testing circuits for continuity, correct routing and charging. equipment maintenance; and operation of Nortel Meridian SL-1 and DSC DEX-400 switch. 

 

 

U.S. Army                                                                                                                                                                         1987 - 1989

Central Office Technician / Operator

§         Repaired and operated the U.S. Army’s GTE AN/TTC-39A and AN/TYC-39, including engineering and installation of encrypted digital, analog, and hybrid trunk systems (DS1 and E-1) via Radio, Microwave and Satellite.

§         Responsibilities included cabling and wiring for DS-0, DS-1, DS-3, data circuits and local loop subscribers. Planned, prepared, and implemented system and local subscriber database while coordinating with onsite and distant radio, microwave, and satcom vans. Achieved VII Corps first long local loop subscriber. Security Clearance: TS/SBI COSMIC ATOMAL NATO

 

 

 

 

 

 

 

 

 

EDUCATION / TRAINING

Currently enrolled

National University, Temecula, CA - B.S. Information Systems Program

Computer Training Academy, Temecula, CA – Network +, MCITP, CCNA, SSCP

 

Certificates/Training

ITIL v3 Certification (GR750024902GM), Global Knowledge, San Diego, CA 2012

Certified Fiber Optic Technician (CFOT # 223-1254), FOA, Anaheim, CA, 2012

Avaya Aura Communications Manager Administration Course, AT&T, El Segundo, CA, 2011

Avaya Wan Services and MPLS SIP Technologies, AT&T, San Diego, CA, 2011

Avaya Aura Hardware, AT&T, San Diego, CA, 2011

Avaya Aura CM Architecture, Protocols and Features, AT&T, San Diego, CA, 2011

Avaya Aura System Platform Installation for CM 6.0, AT&T, San Diego, CA, 2011

Avaya Aura Management Tools, AT&T, San Diego, CA, 2011

Avaya Aura Session and System Overviews, AT&T, San Diego, CA, 2011

Avaya Aura System Manager Installation and Setup, AT&T, San Diego, CA, 2011

CompTIA Network + Course, AT&T, San Diego, CA, 2011

Cisco ONS 15454 ROADM Course, AT&T, San Diego, CA, 2011

CWTS (Certified Wireless Technology Specialist), AT&T, San Diego, CA, 2011

DMS 100/250/500 Maintenance, AT&T, Warrenville, Il, 2011

MCSE Windows Server 2003 Certification course, AT&T, San Diego, CA, 2008

Cisco CCNA Certification course, AT&T, San Diego, CA 2008, 2012

4ESS Operation and Maintenance, AT&T, Oklahoma City, OK, 2007

5ESS Basic Routing and Charging, Telcordia, Lisle, IL, 2000

5ESS Trunk Translations and Testing, Telcordia, Lisle, IL, 2000

5ESS Recent Change for Business Applications, Lucent, Altamonte Springs, FL, 1999

5ESS Essentials for Recent Change, Lucent, Altamonte Springs, FL, 1999

5ESS Operations and Routine Maintenance, Bellcore, Lisle, IL, 1998

CDMA IS-95 Standard, Digital Communications & Wireless Communications, Qualcomm, 1997

TCT Digital Network,  Oakland, CA, 1991

Newbridge D-4 Channel Bank Installation, Richardson, TX, 1991

Automatic Switching Systems Operator/Maintainer, U.S. Army Signal Center, Ft. Gordon, GA, 1987